By using mokaddo.eshops.mu, you agree to be bound by our Privacy Policy.
This privacy policy sets out how mokaddo.eshops.mu uses and protects any information that you give when you use this website.
mokaddo.eshops.mu is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
mokaddo.eshops.mu may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 2022.
What we collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer and purchased items
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services listed on the marketplace.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Please note that we use non contratual images on the website.
We accept Credit Cards as mode of payment. All payments are secured by SSL (Secure Socket Layer).
mokaddo.eshops.mu processes payment through MIPS MyPay who does not store card details. MIPS My Pay is a PCI (Payment Card Industry) compliant payment ecosystem.
When you choose an online payment option, your card information is securely processed through the payment gateway.
Rest assured that your card is safely encrypted as it travels over the Internet.
Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.
We deliver all over Mauritius.
A DELIVERY FEE of Rs.250 will be applied.
For same day, delivery will be Rs 500. Call on 5 255 7000 before ordering.
ORDER CHANGES POLICY
If you wish to change your order, please contact us via WhatsApp +23052 55 7000 to do so. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. During exceptionally busy seasons like Christmas, New Year, Valentine’s Day and Mother’s Day, we cannot guarantee to accept order changes within 96 hours of the intended delivery date.
ORDER CANCELLATION POLICY
Orders can normally be cancelled up to 48 hours before the intended shipment/delivery date. If you wish to change your order, please contact us via WhatsApp +230 52 55 7000 to do so. During exceptionally busy seasons like Christmas, New Year, Valentine’s Day and Mother’s Day, we cannot guarantee to accept order cancellations within 96 hours of the intended delivery date. In the event of return or cancellation, we will provide refund as a store credit.
RETURNS AND COMPLAINTS
Any claim concerning an order which includes the delivery of bouquets or food items must, since it concerns perishable products, be formulated at the latest within 24 (twenty four) hours after the delivery of the product. Any claim concerning the delivery of other products should be made at the latest within 3 (three) days after the date of delivery of the product.
Any return accepted by mokaddo.eshops.mu, due to an apparent defect or the non-conformity of the product delivered, which shall be noted by the seller, enables the buyer to receive a free replacement or a credit voucher, to the exclusion of any other compensation, damages or interest. The product(s) must be returned by the buyer in the original packaging and within 2 (two) days from the date of receipt of the goods. The product(s) returned must be new, unused and in the original box, perfectly intact.
COUPONS/GIFT CARDS
We only allow one coupon/gift card to be used per order. The coupon discount will be applied to the product cost and not the delivery charges.
FLOWER AVAILABILITY AND SUBSTITUTION
All of our flowers, floral arrangements and flower bouquets are subject to availability. In the event of flowers non-availability, we reserve the right to replace the flowers with similar ones, but composition will be done in the similar style.
NOTE ON THE HANDMADE CREATIONS
Before placing an order, please note that our photos represent the original artwork or floral creation design. Variations in color, shading, texture, shape and grain are inherent in any handmade item, especially those with hand-fused glass elements and each creation is unique and vary slightly comparing to the original image. This also means that every handmade creation you purchase is truly one-of-a-kind.
All the creations we sell are made in limited quantities, custom-made and they are considered collectable items. This includes original artwork such as paintings, original artist sketch books, custom apparel or anything else handcrafted. As a general practice in the industry, such items are not refundable. However, we work hard to make sure that you are happy with your purchase and accordingly we promise to do our very best to deliver not only great creations, but also amazing customer experience. Therefore, in an unlikely event that we sent you the wrong item or you received a damaged or defective item, please report this directly to the delivery driver or call us by WhatsApp immediately upon delivery, so we can correct the problem ASAP. To be eligible for a return, your item must be unused and in the same condition that you received it.
Contact Address: Eshop Mokaddo Ltd, Edith Mall, Edith Cavell Street, Port Louis.
Contact Number: 52557000
Email: maurifleurs@hotmail.com